1. Prepaid Calling Model & Wallet Structure
Callnet operates on a prepaid usage model. Tenants recharge their account wallet with balance via our secure payment partners (Razorpay / Dodo Payments), and calling minutes are deducted in real-time at the transparent rate of ₹1.90 per minute (₹1.40/min telephony line + ₹0.50/min Gemini Live voice AI).
Because calling minutes are consumed dynamically based on connected call durations, our refund policies distinguish between unspent wallet balances and already delivered calling minutes.
2. Free Trial & Promotional Credits
Every newly registered tenant receives ₹100 in complimentary calling credits upon initial sign-in. These credits allow you to thoroughly evaluate call quality, Hindi/English conversational latency, and dashboard features before making any financial commitment.
Promotional credits, trial balances, and referral rewards possess zero cash value and are non-refundable, non-transferable, and cannot be redeemed for legal currency.
3. Eligible Refund Scenarios
You are eligible for a refund under the following conditions:
- Unused Wallet Balance: If you top up your wallet and decide Callnet is not suitable for your business, you may request a refund for the remaining unconsumed balance within fourteen (14) calendar days of the top-up transaction.
- Technical Outages & Platform Faults: If a technical failure within Callnet's core routing infrastructure or Gemini Live speech bridge prevents calls from functioning as intended, we will credit the affected minutes back to your wallet or refund the prorated value.
- Duplicate Transactions: If an unintended duplicate payment occurs due to gateway network timeouts or double submissions, the redundant transaction will be promptly refunded in full.
4. Non-Refundable Items & Services
The following are not eligible for cash refunds:
- Calling minutes that have already been connected, utilized, and rendered by the telecom carrier and AI model.
- Provisioning fees and monthly lease costs for dedicated virtual local Indian numbers (+91 numbers), as these costs are remitted directly to telecom carriers upon allocation.
- Accounts suspended, restricted, or terminated due to violation of our Terms of Service, Acceptable Use Policy, or TRAI anti-spam regulations.
- Recharge balances requested for refund after the 14-day window has expired.
5. How to Request a Refund
Submitting a refund request is straightforward:
- Send an email to support@byob.studio with the subject line
"Refund Request - [Your Tenant Name / Email]"or submit our Contact Form. - Include your Tenant ID, the Payment Gateway Transaction ID / Order Reference, and a brief explanation of your reason for requesting the refund.
- Our billing team will review your account usage and respond within 24 to 48 business hours.
6. Payout Timelines & Payment Gateways
Once approved, refunds are credited back to the original payment method (Credit Card, Debit Card, UPI, or Net Banking) used during the recharge.
Depending on your banking institution and payment network (Razorpay / Dodo Payments / issuing bank), refunds typically reflect within 5 to 7 business days.
7. Cancellation of Service
You may discontinue using Callnet at any time. Simply stop routing phone calls to your Callnet numbers or unbind your assistant. Because there are no recurring monthly subscription lock-ins on pay-as-you-go tiers, you will never be charged surprise fees after you stop calling.