Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you or the entity you represent ("Customer", "Tenant", "you", or "your") and the operators of Callnet, collectively developed and maintained by Posterior AI (posterior.xyz) and BYOB Studio (byob.studio) ("Callnet", "we", "us", or "our").

By creating an account, connecting a phone number, initiating an AI call, topping up your wallet balance, or accessing our APIs at callnet.byob.page, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue all use of Callnet.

2. Description of Service & AI Autonomous Telephony

Callnet provides cloud-based autonomous voice AI telephony solutions for businesses. The service enables businesses to provision virtual Indian phone numbers (+91), configure conversational AI voice assistants powered by real-time speech-to-speech models (including Google Gemini Live), automate inbound inquiry resolution, perform outbound lead qualification calls, record and transcribe calls, and receive instant post-call summaries and alerts via webhooks and Telegram.

You understand and acknowledge that Callnet uses artificial intelligence to generate speech and understand natural human conversation in real-time. While our system is engineered for human-grade responsiveness and contextual accuracy, AI-generated responses are probabilistic and we do not warrant that all AI turns will be entirely error-free or free from hallucination.

3. Account Registration & Business KYC Verification

To access the telephony platform and purchase or connect phone numbers, you must complete business verification (Know Your Customer / KYC) as mandated by Indian telecommunication authorities. You represent and warrant that:

• All information provided during onboarding (such as GSTIN, Company PAN, registered address, authorized signatory identity) is true, accurate, and current.
• You will maintain the security of your account credentials, API keys, and session cookies.
• You will notify Callnet immediately upon discovering any unauthorized access to your tenant account.
• Failure to provide accurate KYC documents may result in immediate suspension or termination of your telephony routing privileges.

4. Telecom Compliance, TRAI & DoT Regulations

Callnet operates strictly within the telecommunications regulatory framework of the Republic of India, governed by the Department of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI).

5. Call Recording, Caller Notification & DPDP Act 2023

Callnet allows tenants to automatically record, transcribe, and summarize phone calls. As the data fiduciary initiating or receiving the phone calls, you are solely responsible for ensuring compliance with all applicable call recording and wiretapping laws.

You must ensure that your AI assistant's initial greeting or interactive voice response (IVR) explicitly notifies callers that:

"This call is being handled by an automated AI assistant and may be recorded for quality assurance, transcription, and service delivery."

In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act 2023) and the Information Technology Act, 2000, you must obtain adequate caller consent and provide mechanisms for callers to opt out or request data erasure.

6. Billing, Rates, Wallet & Taxes

Callnet operates on a transparent prepaid wallet system:

• Standard Calling Rate: Transparent all-inclusive rate of ₹1.90 per minute (consisting of ₹1.40/min telephony line carrier transit + ₹0.50/min Gemini Live voice AI inference, billed in 60-second increments or exact seconds per plan).
• Prepaid Balance: Calls are routed only if your wallet balance is positive. If your balance drops to zero during a call, Callnet reserves the right to gracefully conclude or terminate the call.
• Free Trial: New registered tenants receive ₹100 in promotional calling credits to evaluate the platform. Promotional credits are non-transferable and non-refundable.
• Taxes: All listed prices are exclusive of Goods and Services Tax (GST at 18%) or other statutory levies, which will be calculated and collected at checkout.

7. Acceptable Use Policy & Strictly Prohibited Conduct

You agree that you will not use Callnet to:

• Transmit spam, unsolicited commercial calls, abusive robo-dial campaigns, or fraudulent solicitations.
• Impersonate any government agency (e.g. Police, Income Tax Department, CBI, RBI) or financial institution.
• Harass, threaten, defraud, defame, or deceive any individual or enterprise.
• Place automated calls to emergency hotlines (112, 100, 108, 101, etc.).
• Interfere with, overload, or reverse-engineer the Callnet platform, WebSockets, or Cloudflare Workers infrastructure.
• Violate any applicable central, state, or international laws, including consumer protection and telecom statutes.

Violation of this section results in immediate and permanent account suspension without prior notice or refund.

8. Emergency Services Disclaimer (No 112 / 100 Calling)

9. Intellectual Property & Tenant Data Ownership

Your Content: You retain full and exclusive ownership of your customer lists, call recordings, prompt instructions, and conversation transcripts. You grant Callnet a limited, revocable license solely to store, process, and transmit this data for the purpose of delivering the service.

Our Platform: Posterior AI and BYOB Studio retain all right, title, and interest in and to Callnet, including its underlying software, WebSockets bridging architecture, prompt engineering frameworks, and branding.

10. Service Availability & Telecom SLA

We strive for 99.9% uptime across our edge infrastructure. However, you acknowledge that telephony transit relies on third-party mobile operators, carrier interchanges, and cloud AI inference engines (Google Gemini Live). Occasional disruptions, carrier outages, or scheduled maintenance may occur.

11. Limitation of Liability

To the maximum extent permitted by applicable law, neither Posterior AI nor BYOB Studio, nor their directors, employees, or partners, shall be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, goodwill, or business interruption arising out of your use or inability to use the service.

Our total cumulative liability for any claims under these Terms shall not exceed the amount actually paid by you to Callnet in the three (3) months preceding the event giving rise to liability.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

13. Modifications & Legal Inquiries

We may update these Terms periodically to reflect changes in regulatory requirements or platform features. We will notify tenants of material changes via email or dashboard announcement.

For legal inquiries, official notices, or compliance questions: